Mold Marauder Support
If you need help with Mold Marauder, send an email to nacre_krypton.34@icloud.com.
To help support respond faster, include your device model, iOS version, and a short description of the issue.
Common support topics
- Progress or save issues: include what happened, what you expected, and whether iCloud sync was enabled on the device.
- Purchase issues: include the product name, approximate purchase date, and whether you already tried Apple's restore purchases flow.
- AR or camera issues: confirm whether camera permission is enabled for the app in iOS Settings.
- Bug reports: include steps to reproduce the issue and, if possible, a screenshot.
Troubleshooting
- Force close and reopen the app.
- Restart the device.
- Make sure you are on a current iOS version supported by your device.
- For purchase issues, confirm you are signed into the correct Apple ID.
- For iCloud sync issues, confirm iCloud is enabled for your device and account.
Response time
Support requests are handled by email. Response times may vary, but messages will be reviewed as soon as possible.
Privacy
You can view the app's Privacy Policy here: Privacy Policy.